Privacy Policy
How SupernovaLink protects and manages your personal information
Last Updated: January 15, 2025
Introduction
SupernovaLink ("we," "us," or "our") operates supernovalink.org and provides SEO services for e-commerce businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are committed to protecting your privacy and ensuring transparency in our data practices. This policy complies with Taiwan's Personal Data Protection Act and international privacy standards.
Key Principles
We operate on principles of transparency, minimal data collection, and user control. You always have the right to know what data we collect and how we use it.
Information We Collect
Information You Provide Directly
- Contact information including name, email address, and phone number
- Business information such as company name and website URL
- Project details and SEO requirements you share with us
- Communication records including emails and consultation notes
- Billing information for service payments
Automatically Collected Information
- IP address and general location information
- Browser type, device information, and operating system
- Website usage patterns and page interactions
- Time spent on pages and navigation paths
- Referring websites and search terms used
Analytics and Performance Data
We use analytics tools to understand how our website performs and how visitors interact with our content. This helps us improve our services and user experience.
How We Use Your Information
- Service Delivery: To provide SEO consulting and e-commerce optimization services tailored to your business needs
- Communication: To respond to inquiries, schedule consultations, and provide project updates
- Website Improvement: To analyze usage patterns and enhance our website functionality
- Legal Compliance: To meet regulatory requirements and maintain business records
- Security: To protect our systems and prevent fraudulent activities
We never use your personal information for purposes beyond what we've outlined here without your explicit consent.
Data Sharing and Third Parties
When We Share Information
We only share your information in these specific circumstances:
- With trusted service providers who help us deliver our services (under strict confidentiality agreements)
- When required by law or to respond to legal proceedings
- To protect our rights, property, or safety, or that of our clients
- With your explicit consent for specific purposes
Third-Party Services
Our website may use third-party services for analytics, hosting, or other functionality. These services have their own privacy policies, and we carefully select partners who maintain high privacy standards.
| Service Type | Purpose | Data Shared |
|---|---|---|
| Web Analytics | Website performance tracking | Anonymous usage data |
| Email Services | Client communication | Contact information |
| Hosting Provider | Website infrastructure | Technical data only |
Your Privacy Rights
Rights Under Taiwan's Personal Data Protection Act
As our client or website visitor, you have specific rights regarding your personal data. We're committed to honoring these rights promptly and transparently.
Your Rights Include:
- Access: Request copies of your personal data we hold
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request removal of your personal data (subject to legal requirements)
- Processing Limitation: Ask us to limit how we use your data
- Data Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain types of data processing
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond within 30 days and may need to verify your identity to protect your privacy.
Data Security and Protection
Security Measures
We implement multiple layers of security to protect your information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
Data Breach Response
In the unlikely event of a data breach, we have procedures in place to respond quickly, notify affected individuals, and work with authorities as required by law.
Data Retention and Deletion
How Long We Keep Your Data
We retain personal information only as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Client project data | 3 years after project completion | Service delivery and support |
| Communication records | 2 years | Customer service and legal compliance |
| Website analytics | 26 months | Performance analysis |
| Billing information | 7 years | Tax and accounting requirements |
Secure Deletion
When data is no longer needed, we securely delete it using industry-standard methods that make recovery impossible.
International Data Transfers
While we primarily operate in Taiwan, some of our service providers may be located in other countries. When we transfer data internationally, we ensure adequate protection through:
- Selecting providers in countries with adequate privacy protection
- Using standard contractual clauses for data protection
- Implementing additional security measures as needed
- Regular review of international transfer practices
Cookies and Tracking
How We Use Cookies
Our website uses cookies to enhance your experience and provide better service. We use both essential cookies (required for website function) and optional cookies (for analytics and performance).
Cookie Categories
- Essential: Required for basic website functionality
- Analytics: Help us understand website usage patterns
- Functional: Remember your preferences and settings
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
Children's Privacy
Our services are designed for businesses and we do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately so we can remove it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:
- Email notification to registered clients
- Prominent notice on our website
- Updated "Last Modified" date at the top of this policy
Continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your privacy rights, we're here to help.
This Privacy Policy is effective as of January 15, 2025 and applies to all information collected by SupernovaLink.